I've been in the scale business since 1977 crawling under my share of truck scales and learning my lessons along the way. I do my best to take this experience and put it back into my business to make it better...for you, our customer.

My wife Lorri brings financial experience to our business. With many years in the banking industry she has stepped into Cream City Scale to run our accounting department. She oversees our Quality and ISO effort, helping our staff meet the demands of our customers.

Cream City Scale has invested heavily to improve our testing capabilities because our customers demand it of us. We understand that you need to maximize the return on your investment so we've made an ongoing commitment to improve our service.

So we run the biggest test trucks with the most certified test weight in the Midwest. We use motorized test carts to perform a more thorough and accurate test of your scale than our competition. We go beyond the minimum weight requirements in these tests to ensure the accuracy of your equipment. We match how the State tests your equipment so you remain in compliance with the State. We want your scale to remain in compliance and keep working for you every day. We do this to maximize your return on your investment and so you can ensure your customers that your weights are honest. This creates a great foundation to build long term business relationships.

This works for industrial customers too. We were asked to invest in ISO certification to improve our consistency. We were asked to improve our calibration documentation so we invested in CRS, a calibration software system that provides easy access to all of your calibration history via our web site.

Cream City Scale has moved beyond ISO to become an IEC17025 certified laboratory in both Illinois and Wisconsin. Our service technicians are licensed by both the State of Illinois and Wisconsin. We send them to our manufacturers for training in the latest technology. I believe that the best trained technician with the best possible equipment is going to provide you with the most cost effective service solution. It means faster response time, fewer return calls, better documentation, and (not surprisingly) more satisfied customers.

Cream City Scale is constantly investing in our service operation to keep you up and running. So when you're looking for a company to service your weighing equipment I hope you consider Cream City Scale. We're serious about servicing your future.

Sincerely,

Jay Garnhart

President

Cream City Scale