Shipping your equipment to us for repair can save you time and money. Here are a few suggestions when shipping your equipment to us:

1. Select a box or container that is slightly larger than your device and that will hold up to typical UPS shipping conditions.

2. Bubble wrap your scale, place it in the box and add shipping peanuts for added protection.

3. Insure your package for the replacement cost of your scale.

4. When we receive your package we will unpack your scale, saving your packing material for the return trip.

5. Our lab technician will inspect your device, prepare a repair estimate and email this to you. Based on this repair, we ask you to respond with either:

a. An approval to proceed. We'll need a Purchase Order # or credit card information.

b. OR you don't want to proceed and what we should do with your equipment.

6. With your approval (Purchase Order) "Ready in 10" kicks in and we have 10 days to order parts, complete the repair, calibrate your scale, and pack it up (in your original shipping container).

7. Once the repair is complete and repackaged for shipment Cream City arranges to insure and ship your package back to you, an invoice is generated to you and the process is complete.