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SERVICE

SCALE CALIBRATION, REPAIR & SERVICES

For 100 years, Cream City Scale has continued to provide our customers with the highest level of scale service available in the industry. With several of our scale service technician’s tenure exceeding 20 years, Cream City is one of the oldest and most reliable sources of scale repair and scale calibration in the MidWest. With accredited ISO 17025 calibration labs, in Lake Mills, Wi & Rockford, IL. We are continually working to improve our scale service to serve you.

SCALE CALIBRATION & SCALE REPAIR EXPERTISE INCLUDES:

Heavy Capacity Scale Service: Truck Scales, Rail Scales, Hopper Scales, Crane Scales, Axle ScalesMedium Capacity Scale Service: Floor Scales, Hopper Scales, Liquid Weigh Scales, Conveyor Scales, Forklift ScalesLight Capacity Scale Service: Lab Scales, Bench Scales, Analytical BalancesIndicators: Read outs, printers, score boardsLoad Cells: Touch Sensor, Load Sensor, Force Measurement, Weighing Applications.

ON-SITE SCALE SERVICE

On-Site Scale Calibration & Scale Repair is our most popular form of service delivery. With fourteen technicians, across two full scale service locations, our team of factory-trained technicians has more than 100 years of combined experience in the scale industry. We also have several resident scale service technicians across the Midwest, allowing us to offer more competitive rates in areas further away from our full service locations.

IN-HOUSE SCALE SERVICE

In-House Scale Calibration & Scale Repair is largely completed in one of our full scale service calibration labs.

WHY CHOOSE CREAM CITY SCALE FOR SCALE SERVICE?

Instant Access to Calibration Certificate System: We offer free instant access to your calibration certs and equipment information via our CCS web-based scale management software. With training videos, manuals, and on-site training, we make it easy for you to generate recall lists, export data to excel, and view equipment calibration history.

On-Site Invoice, Work Order, and Scale Calibration Certifications:  Every Cream City Scale field technician is computer-equipped with instant access to our work order processing, invoicing, technical knowledge database and scale management system. This allows your information to be processed on site, getting you the scale calibration certs you need, as quickly and efficiently as possible.

We guarantee for all of our scale calibration and scale repair:

  • 24/7 Emergency Scale Service.
  • On-line Access to Equipment Inventory Reports, Certificates of Scale Calibration Reports.
  • Pick-up & Delivery, On-site or Ship-in Service.

 

Please call or email for service at 888-934-4448  or service@creamcityscale.com

5-POINT TRUCK SCALE INSPECTION

Truck scales need special attention to get ready for the season and Cream City Scale is here to help. Cream City Scale offers a 5-point inspection service to prepare your truck scale to meet the harsh demands of winter.

The 5-Point Inspection includes:

Visual inspection of scale
Clean scale ends using 210 psi compressor
Check surge protection
Clean, jack and grease suspension links
Load Cell Verification (millivolt & resistance readings)
Once the inspection is completed, customers will receive a written report detailing the results of our visual inspection and the condition of your scale.

In addition to the 5-Point Inspection, customers can add the following services:

  • Power Wash Scale Surface
  • Sandblast Exterior Steel and Paint Scale
  • Silicone Seal Concrete Deck*
  • Plow Scale Surface (at time of inspection service only)
  • *Silicone Sealant must be applied at temps 40 degrees or higher. A Sealant is available for purchase if you prefer to apply sealant on your own.

 

Please call or email for service at 888-934-4448  or service@creamcityscale.com

CUSTOM PROGRAMING

Our in-house programming staff delivers creative and functional solutions to our customers who wish to automate their processes to be competitive in today’s marketplace. Services range from simple PLC hardware and software upgrades to fully automated and integrated manufacturing systems. Call or email us and let Cream City provide the solution. When others say no – Cream City says YES!

 

Programs Available

In addition to custom programs, our staff has created a number of programs that are suitable for use again and again. These programs include:

  • Ground Control
    ScaleHouse
    Filling Programs
    Overhead Loadout
    Truck In/Truck Out
    Data Acquisition
    Mixing Programs
    Axle Programs
    Automatic Axle Programs
    Custom Label Programs
    Custom Ticket Programs
    Inventory Control
    Web Site Integration

 

Please call or email for service at 888-934-4448  or service@creamcityscale.com

PRINTER REPAIR

Cream City can repair your printer in our ISO/IEC 17025:2017 certified laboratories or at your facility. Our factory-trained technicians are available to set up new printers or repair existing ones. In addition, we stock a variety of spare parts and consumable items such as ribbons and scale tickets for your convenience.

Cream City Scale is an Authorized Datamax Repair Center. Please call or email for service at 888-934-4448  or service@creamcityscale.com.

SERVICE AGREEMENT

Cream City Scale is pleased to offer calibration service agreements to suit your schedule. Whether it is once a year or once a month, you can count on Cream City Scale to keep your weighing equipment accurate and in good working order. Contact the Service Department at 888-934-4448 or service@creamcityscale.com to inquire about pricing.

Regular Scale Service Agreements provide you with the ability to negotiate annual contracts, reducing the overall cost as well as consolidating invoicing – saving you time and money! In addition, these scale service agreements include regularly scheduled scale calibration, preventive maintenance, routine cleaning, adjustments, and NIST traceable pass/fail certificates of scale calibration. Scale Service Agreements can be built to meet your specific quality program: ISO17025, QS9000, or TS16949. We can provide all of our customers with certificates of scale calibration/traceability, with “as found” and “as left” data. Uncertainties are available when required.

IN HOUSE REPAIR

When time is not an issue for your repair, consider using Cream City Scale’s in house repair service. All equipment undergoes a thorough mulit-point inspection and is calibrated before it is returned to you. Simply call or email Cream City scale for a return authorization number.

Information we will need for your repair or calibration:

  • Company Name
  • Contact Name
  • Contact Email
  • Contact Phone
  • Type of Scale(s) – include make, model, type of scale, etc.
  • Description of problem

 

Call 888-934-4448, or email service@creamcityscale.com to obtain your return authorization number, then drop it off or ship it to us.

VEHICLE SCALE CONSTRUCTION INFORMATION

Purchasing, owning, or operating a vehicle scale can be a daunting process.

Cream City Scale customers will find the links and information below helpful from construction to completion of their vehicle scale project.

STATE OF ILLINOIS VEHICLE SCALE INFORMATION

State of Illinois Department of Agriculture

http://www.agr.state.il.us/programs/consumer/w%26m/

IL Admin Code – Vehicle Scales

IL Vehicle Scale Install Permit

 

STATE OF IOWA VEHICLE SCALE INFORMATION

State of Iowa Department of Agriculture and Land Stewardship

http://www.iowaagriculture.gov/weightsAndMeasures.asp

Iowa WM Chapter 21 85

 

STATE OF WISCONSIN VEHICLE SCALE INFORMATION

State of Wisconsin Department of Agriculture, Trade and Consumer Protection

http://datcp.wi.gov/Consumer/Weights_and_Measures/Vehicle_Scales/index.aspx

DATCP Vehicle and Livestock Scale 92.30-31

WI Vehicle Scale Install Permit

WI Vehicle Scale Testing Requirements

 

Please call or email for service at 888-934-4448  or service@creamcityscale.com

Truck Scales

Truck Scales

Solar Power Equipment

Solar Power Equipment

Rail Scales

Rail Scales

Kiosks and Accessories

Kiosks and Accessories

Axle Scales

Axle Scales

Wheel Weigher Scales

Wheel Weigher Scales

Crane Scales

Crane Scales

Forklift Scales

Forklift Scales

Hanging Scales

Hanging Scales

Pallet Jack Scales

Pallet Jack Scales

Weighbuggy Scales

Weighbuggy Scales

Livestock Scales

Livestock Scales

Wheelweigher Scales

Wheelweigher Scales

Axle Scales

Axle Scales

Portable Bench & Floor

Portable Bench & Floor

Analytical Scales

Analytical Scales

Balances

Balances

Medical Scales

Medical Scales

Test Weights

Test Weights

Bench Scales

Bench Scales

Food Portioning Scales

Food Portioning Scales

Automated Weighing

Automated Weighing

Counting Scales

Counting Scales

Barrel Scales

Barrel Scales

Checkweigher Scales

Checkweigher Scales

Shipping Scales

Shipping Scales

Washdown Scales

Washdown Scales

Floor Scales

Floor Scales

Intrinsically Safe Scales

Intrinsically Safe Scales

Retail Scales

Retail Scales

Labels

Labels

On Site Demos

On Site Demos

Tank Mount for Hopper or Tanks

Tank Mount for Hopper or Tanks

Printer Supplies

Printer Supplies

Ticket Printers

Ticket Printers

Tape Printers

Tape Printers

Thermal & Label Printers

Thermal & Label Printers

1-6” Remote Displays

1-6” Remote Displays

Stop & Go Lights

Stop & Go Lights

Message Boards

Message Boards

Digital Indicators

Digital Indicators

Programmable Indicators

Programmable Indicators

Network Integration

Network Integration

ScaleMaster Pro

ScaleMaster Pro

RFID Equipment

RFID Equipment

Automated Weighing

Automated Weighing

Process Automation

Process Automation

Custom Programming

Custom Programming

Livestock Scales

Livestock Scales

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